Question 1

How quickly will items be delisted on other platforms when a sale occurs?

Accepted Answer

We are successful at delisting crosslisted items from all platforms within thirty minutes of a sale. Often, the delisting is even faster. We constantly monitor for sales of crosslisted items across all supported platforms 24 hours a day, even while you sleep. If there is ever a rare occasion that we are unable to delist an item within 30 minutes you will get an email notification saying that we were unable to delist the item. A link to the item on the platform we were unable to delist will be provided in the email so you can easily delist it yourself.

Question 2

Will I be charged for the sale of items that aren’t crosslisted?

Accepted Answer

Yes, but only if the items were managed through Treecat. Actions to create or update listings are counted as billable actions, and result in a fee being charged when the item sells. This includes listing an item, crosslisting/matching items that are imported into Treecat, delist/relist, Poshmark closet sharing, and any modifications or updates. Any listing imported into Treecat that have had no management actions performed on them will not result in a fee being charged when they sell.

Question 3

Can I import new listings on any of my e-commerce stores after my initial Treecat onboarding?

Accepted Answer

Yes. Treecat constantly monitors the listings on all of your e-commerce stores and will surface any new items that weren't previously imported. You can easily view all newly detected items that aren’t crosslisted and choose to crosslist them if you wish.

Question 4

Does Treecat have a free trial option?

Accepted Answer

No. There is no free trial. However, you will only be charged when sales are detected for items that have had billable actions performed on them, and were managed from Treecat. Actions to create or update listings are counted as billable actions, and result in a fee being charged when the item sells. This includes listing an item, crosslisting/matching items that are imported into Treecat, delist/relist, Poshmark closet sharing, and any modifications or updates. Any listing imported into Treecat that have had no management actions performed on them will not result in a fee being charged when they sell.

Question 5

How safe is my information on Treecat?

Accepted Answer

All billing information is handled by our top rated payment provider, and Treecat has no access to your payment information (accounts, addresses, credit card info, etc). Treecat also doesn’t store any of the credentials you use for accessing your e-commerce platforms. The only information Treecat keeps is the listing information, which is publicly available on your e-commerce stores (except if it is in draft mode and hasn’t yet been published). As such, none of your sensitive data is even stored, or kept, by Treecat. Even so, Treecat follows industry best practises to implement effective security procedures to keep the information we do store safe.

Question 6

What limits do guest accounts have in managing my store?

Accepted Answer

You can assign as many guest accounts to your Treecat store as you like by adding the Google ID of the user you would like to grant access. Guest accounts can carry out all normal store management functions such as listing and de-listing. For example, a guest user can list a new item on all the e-commerce platforms you have registered with Treecat.  The only limits for guest accounts are access to billing or e-commerce platform registration. Guest accounts will not be able to view billing history or configure payment methods for your Treecat store. Guest accounts are also not able to add a new e-commerce platform to your Treecat store or view or modify the credentials for previously registered e-commerce platforms.  Treecat recommends you be careful in deciding to grant guest account access only to people you are certain you can trust since guest accounts have very few limitations in managing your store.

Question 7

What are the limits and pricing for large volumes of crosslisting and listing inventory?

Accepted Answer

There is no extra charge for any volume of listing inventory or crosslisted items, across as many of the e-commerce platforms as you wish to list on for any of our pricing plans. Treecat has a tiered pricing plan that charges lower fees based on the volume of sales that are billable events (i.e. something sold that was crosslisted, shared on Poshmark or delisted / relisted). The fee is the same whether you have five or 100,000 items in your inventory. You never pay any extra for either the number of e-commerce platforms you crosslist on or the volume of your inventory.

Question 8

Why do I need to install a local agent on my Windows or Mac computer?

Accepted Answer

A local agent must be installed on your Windows or Mac computer to act as a proxy, ensuring that all communication between Treecat and the ecommerce stores you use is over an IP connection approved by those stores. Treecat only uses the local agent for communications with your personal stores. The computer where you install the local agent must be on the same network you use for accessing your stores. You can still access Treecat from any web browser on any network. All communication with your stores will be routed through the local agent regardless of which computer or network you use for accessing Treecat.

Question 9

Will Treecat work with stores outside the United States?

Accepted Answer

Treecat will only work with US based stores at this time.

Question 10

What is a billable event? Do I pay extra for using auto delist / relist or Poshmark closet sharing?

Accepted Answer

A billable event or action is when a Treecat action is performed on an inventory item that will result in a Treecat fee if it sells. Actions to create or update listings are counted as billable actions, and result in a fee being charged when the item sells. This includes listing an item (including AI listing), crosslisting/matching items that are imported into Treecat, delist/relist, Poshmark closet sharing, photo editing (white background removal), and any modifications or updates. Any listing imported into Treecat that have had no management actions performed on them will not result in a fee being charged when they sell. If an item sells for which any billable actions had been performed then Treecat will charge a fee for that sale. If none of these actions had occurred for that item then no fee will be charged when Treecat detects that it had sold. Treecat will not double-charge if more than one of these billable events has occurred on a sold item. For example, a fee will be charged if items that were imported from different marketplaces were crosslisted/matched and then sold. A fee will be charged if an item sells that had previously had the automatic delist / relist action performed. A fee will be charged if an item sells that had been previously shared on a Poshmark closet. If an item sells that had been crosslisted AND had been auto delisted / relisted a fee will be charged, but only one fee. Another way to think of this is to consider that auto delist / relist and Poshmark closet sharing are free if an item is crosslisted.

Question 11

Do I need to install the Treecat Authenticator in addition to the Treecat Agent?

Accepted Answer

Yes. You will need to install the Treecat Authenticator browser extension so you can do a one-time login to your stores from Treecat. However, once you have logged into your stores from Treecat you no longer need the Treecat Authenticator and can work with the Treecat service from any web browser without installing the extension.  You will need the Treecat Authenticator again if the credentials for your store change and you need to re-login. Also, the security key that is generated when you login to your store, which Treecat uses to access your store, expires every two or three months and will require you login again from Treecat to generate a new key. You will need to have the Treecat Authenticator installed on the browser you use to login to your store every time you need to renew the security key. Treecat will send you an email notification when you need to login to your store again.  The Treecat Agent is separate and must be installed on one computer that is kept running 24 hours a day, to allow Treecat to continually monitor your stores for sales and perform delisting actions. The Treecat Agent does not need to be installed on the same computer you use to access the Treecat user interface.

Question 12

What is automatic delist / relist?

Accepted Answer

You can schedule a frequency for automatically delisting and relisting inventory items on any of your stores. This removes the item from your store and relists it with a completely new ID. You can schedule delist / relist for a single item, a group of items, or your entire inventory. There can be different frequencies on the same item for each store. For example, you could have an item automatically delisted and relisted on eBay every 27 days and every 60 days on Poshmark.  The automatic delist / relist action is a billable event that will result in a Treecat fee when that item sells. For example, if an item sells that you had previously performed the auto delist / relist action on then Treecat will charge it’s normal fee. There is no extra charge if another billable action had also occurred. For example if an item sells that was crosslisted there is no extra charge if that same item also had the auto delist / relist action performed.

Question 13

What is scheduled Poshmark closet sharing?

Accepted Answer

Scheduled Poshmark closet sharing allows you to schedule times to automatically share specified categories and brands of your Poshmark closet listings within Poshmark.  The scheduled Poshmark closet sharing action is a billable event that will result in a Treecat fee when that item sells. For example, if an item sells that you had previously shared on Poshmark using Treecat then Treecat will charge it’s normal fee. There is no extra charge if another billable action had also occurred. For example if an item sells that was crosslisted there is no extra charge if that same item had also been shared on Poshmark.

Question 14

Will I be charged for items I match as crosslisted that I independently listed on marketplaces without using Treecat?

Accepted Answer

Yes. You will be charged a fee for any items that sell in Treecat that have been matched/linked as crosslisted. Matching items on different marketplaces as crosslisted is treated as a billable action and will result in a fee being charged if that item sells. Treecat keeps the inventories and listings for crosslisted items in sync across the marketplaces, regardless of where the listing was originally created. If you do not want to be billed for the sale of a listing you import into Treecat, take care not to match it as crosslisted or perform any updates or other Treecat management actions on that listing.

Question 15

Will I be charged extra for using the Treecat AI listing or Autofill features?

Accepted Answer

No. There is no extra charge for using the Treecat AI Image Listing or Autofill features. However, any listing or listing update made from Treecat counts as a billable event and will result in a fee when that item sells. For example, if you create a new listing by using the AI Listing Feature to fill in the listing template, that listing that was created will constitute a billable event and a fee will be charged when it sells. But there is no extra charge for using the Treecat AI to automatically fill in the listing template. The creation of a new listing from Treecat is treated as a billable even regardless of whether AI had been used to fill in the listing template or if you filled in the listing template manually.

Volume pricing tiers	Price per cross-listed sale (Without Promo Code)	Price per cross-listed sale (With Promo Code)
1-30 sales	$0.60	$0.50
31-100 sales	$0.42	$0.35
101-140 sales	$0.30	$0.25
more than 140 sales	$0.06	$0.05

Sale volume examples	Estimated price (Without Promo Code)	Estimated price (With Promo Code)
billings for 30 sales	$18.00	$15.00
billings for 100 sales	$47.40	$39.50
billings for 140 sales	$59.40	$49.50
billings for 1000 sales	$111.00	$92.50
billings for 2000 sales	$171.00	$142.50

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